Something is not working

Start with the narrowest check. Most problems are a confirmation email, a device permission, or a category that was turned off.

• No confirmation email: look in spam, then wait a few minutes and request it again. The link opens in the browser, not inside the app.
• Cannot sign in: use the email on the account. Password help from an older email may open Rallix and then the confirmation page.
• No notifications: confirm the phone allowed alerts, the category is on, and quiet hours are not covering the time you expected.
• No steps: permission has to be on in Rallix and in Apple Health or Health Connect. Rallix only reads step count.
• A food looks wrong: search results can be incomplete. Use the package label when the number matters. Typed entries stay available.
• Premier or a charge: the price and purchase live in the app. This website cannot refund a store charge. Email support with the account email and the phone type.

If that does not fix it, email rallix@heroesfitness.org. Say what you tapped, whether you are on iPhone or Android, and what you expected to happen.